Code of Conduct

• We believe our strength is our people.
• We believe in making Custom Travel Solutions a fun and interesting place to work, which in turn produces better results for our customers.
• We have a multi-ethnic and bilingual work force in locations across Canada, which enables us to provide ‘follow the sun’ coverage.
• We have a dynamic mix of consultants who provide customers the benefit of many years of travel experience and the ability to pair consultants with companies based on their culture and needs.
• We always conduct ourselves honestly and honorably and expect our clients and suppliers to do the same.
• We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our clients.
• We are respectful of others always. We strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age, sexual orientation or personal disability.
• We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned.
• We maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, and outcomes. We encourage regular review meetings where clients are welcome to provide feedback to us on how our service is, or is not, meeting their business needs.
• We retain the moral rights in, and ownership of, all intellectual property that we create. In return we respect the moral and intellectual copyright vested in our clients’ intellectual property.